Empleos de technical service desk manager en Zapopan

Andares Zone Key Responsibilities - Provide hardware, software, and network problem diagnosis and resolution via phone, email, chat, and remote desktop support. - Respond to and manage tickets, calls, and instant messages, ensuring proper documentation and timely closure. - Route and escalate issues to internal Level 2 and Level 3 support teams as required. - Coordinate and manage relationships...

Job SummaryJoin our dynamic team as a Systems Engineer where you will play a crucial role in supporting our Service Desk App.ResponsibilitiesProvide technical support for Service Desk App ensuring optimal performance and user satisfaction.Troubleshoot and resolve application issues promptly to minimize downtime and enhance productivity.Collaborate with crossfunctional teams to implement app...

Responsibilities Act as part of the Global Service Desk as L2 technical support, adhere to and observe all the processes and procedures designed for the function Provide rapid intake, triage, stabilization, and coordinated escalation for customer incidents Triage customer requests and engage appropriate technical teams and experts, following the predefined processes and best practices, Provide...

Job Title: IT Service Desk Specialist Job Description - Provide technical assistance and support to end-users via various communication channels, including phone, email, chat, and remote desktop. - Troubleshoot hardware, software, and networking issues using analytical skills to identify root causes. - Analyze incident reports to determine the necessary course of action for resolution. ,...

We are looking for an IT Service Desk to implement new and existing customer basic Managed Services. As our IT Service Desk, you will work with customers, vendors, and the assigned project manager to ensure managed networking services are deployed to support customers' business needs. Qualifications: - English Proficiency - 2+ years of customer support experience in a technical environment -...

Overview **Role: Service Desk - L2** **Location**:Zapopan, Zona Andares** - Provide hardware / software / network problem diagnosis / resolution via videocall for customer's end users - High school (B.Sc. or Diploma) - 4 years of experience help desk, customer service, and support experience with problem solving involving hardware, software, and networks. - Phone support experience is mandatory -...

An L1 Service Desk role involves providing first-level technical support to users. Here are some common responsibilities and requirements for this position: **Responsibilities**: - **Receive and handle requests**: Follow agreed procedures to manage service requests and incidents. - **Troubleshoot issues**: Identify and diagnose problems, providing basic troubleshooting and guidance. - **Log...

We are looking for your talent. If you have worked as the following positions we can consider your skills: Ticket Support Service Desk Technical Support Customer On-Site Guadalajara 3 to 4 years Top $55,000 1 - Application Support Knowledge - Batch Job Monitoring and Troubleshooting - SQL knowledge - Familiar with Unix commands - Experience working in Linux servers (e.g Red Hat) - Able to Manage...

Responsibilities Act as first customer point of contact and observe the response SLOs Triage customer requests and engage appropriate technical teams and experts, following the predefined processes and best practices Capture and collect customer concerns, issues and impact Provide customer service and incident management support, as per Service Desk delivery standards Act as an escalation...

The Service Desk agent is responsible for providing Service Desk support services L1 and in some cases L2 and ensuring high customer satisfaction. The Service Desk agent investigates the reason behind the issues, troubleshoots the technical problems, and resolves the relevant issues. Service Desk agent analyzes the problems and records the issues addressed and the relevant resolutions provided...

HCLTech is a global technology company, home to more than 218,000 people across 59 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare,...

HCL is looking for a Service Desk Portuguese with below requirements: Job description: • Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users • High school (B.Sc. or Diploma) • 1-2 years help desk, customer service, and support experience with problem solving involving hardware, software, and networks. • Phone support experience is...

HCLTech is a global technology company, home to more than 218,000 people across 59 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare,...

HCLTech is a global technology company, home to more than 218,000 people across 59 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare,...

HCLTech is a global technology company, home to more than 218,000 people across 59 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare,...

HCL is looking for a Service Desk Portuguese with below requirements: Provide hardware / software / network problem diagnosis / resolution via telephone for customer's end users - 1-2 years help desk, customer service, and support experience with problem solving involving hardware, software, and networks. - Phone support experience is mandatory - Technical helpdesk or technical call center...

HCLTech is a global technology company, home to more than 218,000 people across 59 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare,...

HCLTech is a global technology company, home to more than 218,000 people across 59 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare,...

HCLTech is a global technology company, home to more than 218,000 people across 59 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare,...

HCL is looking for a Service Desk Portuguese with below requirements:Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users• 1-2 years help desk, customer service, and support experience with problem solving involving hardware, software, and networks.• Phone support experienceis mandatory• Technical helpdesk or technical call centerexperience...