Empleos de Responsable Service Desk en Tijuana

IT Help Desk Support (Levels: Trainee / Associate / Mid) About the Role We are looking for IT Help Desk Support Technicians to join a growing IT Enablement team focused on delivering secure, efficient, and user-centered technology support. This role provides first-line IT assistance and is ideal for professionals at Trainee, Associate, or Mid level who want to grow within a structured and...

A leading IT support company in Tijuana is seeking an IT Help Desk Support Technician. This role involves providing first-line IT assistance, troubleshooting software and endpoint issues, and supporting users through remote tools. Ideal candidates will have experience in IT support or help desk roles and must demonstrate strong communication and customer service skills. The position is...

Here at** SmallWorld Financial Services**, we know how important it is to be able to support friends and family from abroad. Put simply, we believe that the more people we can help transfer money to overseas family, friends and businesses, the smaller the world becomes. Our employees are as diverse as our customer base and we value the sharing of skillsets and cultures that come with a truly...

**What you'll do**: - **Minimum 5 years of experience** Further questions, kindly let me know. - **Sharepoint Support, Administration(Examples will be troubleshooting, granting access, removing access)**: - **Office 365**: - **Active Directory**: - **Microsoft Exchange**: - **Service Now**: - **General Network Connectivity knowledge(VPN, diagnosing connectivity issues)**: - **Portuguese, English...

**Job Title**: Dispatch **Reports to**: Service Desk Manager **Department**: Service Desk The Dispatcher is reasonable for direct communication with clients; therefore, excellent customer service skills is a must. They are the liaison between client and technician. They are tasked with answering all client calls, ticket creation, triaging ticket and dispatching the ticket. They assign tickets to...

Join our IT Service Desk team and play a key role in delivering global end-user support across multiple channels. This role is a great opportunity to grow your IT expertise, strengthen problem-solving skills, and collaborate with international teams in a dynamic environment. In your new role you will: - **Monitor**and **respond**to end-user inquiries through three main channels**:calls, web...

The NOC/Service Desk Coordinator will monitor and respond promptly to all incidents and downtimes, classify issues for escalation as per the business requirements of clients and the way they impact their operations. The NOC/Service Desk Coordinator will take note of performance issues that occur regularly, directly communicate with users and organizations that have been affected due to breakdowns...

Imagine working for a company that welcomes you in, inspires you to bring your best self to every opportunity, and encourages you to grow and develop your career. We are looking for a customer service-oriented IT Specialist to join our team and provide global support. The goal is to make sure we maintain the customer value to the standards set forth by the company. Hybrid work model...

Early or mid-graduation from school - 0-1 year of experience in: o Call Center o Technical Support o Local IT responsibilities - Knowledge of: a) Computer Intermediate Entry level (mandatory) b) MS Office 365 (preferred)

Una empresa de tecnología médica busca un PF Service Line Lead en Tijuana, responsable de supervisar el personal de servicio y asegurar el cumplimiento de las normas de calidad y seguridad. Se requiere experiencia en supervisión, habilidades mecánicas y competencias en Lean Manufacturing. Idealmente, el candidato debe tener experiencia en un entorno ISO y estar familiarizado con el uso de...

The Level 1 Remote Service Desk IT Support Technician provides first-line technical assistance for incidents and catalog tasks submitted through ServiceNow . This role supports both day-to-day troubleshooting ( e.g., software, access, and endpoint issues ) and fulfillment requests (e.g., license assignments and access group management ). Working remotely, the technician leverages TeamViewer and...

This is an IT help desk position for a company with a headcount of 300 associates, 100 of them have company equipment, you would also be coordinating with Cybersecurity and two other IT help desk team members under your umbrella. **Essential Duties & Responsibilities**: Provides remote technical support to users by researching and answering questions, troubleshooting problems, software, drivers,...

The Buy Desk Associate is a vital member of our centralized help desk team that supports internal stakeholders and external vendors with purchasing-related needs. In this entry-level role, you'll be the first line of support for inquiries related to purchase orders, invoices, master data, and our vendor portal. Your work helps streamline operations by allowing strategic teams to stay focused,...

**Vacante para la empresa Empleando Mexico en Tijuana, Baja California**: Join our great team! Important Contact Center is looking for your talent in Tijuana as a Help Desk Agent. Functions: - Attention and follow-up to customer requests - Reservation, confirmation and changes of appointments - Preparation of reports - Closing of sales **Requirements**: - Advanced English - Minimum 1 year...

**Position Title**: IT Help Desk Reports To: Network Engineer Department: Tijuana Plant Summary of Position: Responsible for providing technical assistance and support related to computer systems, hardware, or software. Response to IT ticket system, runs diagnostic programs, isolates problem, and determines and implements a solution. - Maintain daily performance of computer systems. - Ask...

A Jr. IT Help Desk Specialist at Infineon is responsible for providing assistance and technical support to internal users regarding hardware, software, and networking issues. They troubleshoot technical problems, log and track incidents, and provide basic technology guidance and training. Their goal is to ensure an efficient working environment and help maintain the operationality of the...

The Level 1 Remote Service Desk IT Support Technician provides first-line technical assistance for incidents and catalog tasks submitted through ServiceNow. This role supports both day-to-day troubleshooting ( e.G., software, access, and endpoint issues ) and fulfillment requests (e.G., license assignments and access group management ). Working remotely, the technician leverages TeamViewer and...

Imagine working for a company that welcomes you in, inspires you to bring your best self to every opportunity, and encourages you to grow and develop your career. We are looking for a customer service-oriented IT Specialist to join our team and provide global support. The goal is to make sure we maintain the customer value to the standards set forth by the company. Hybrid work model...

The Level 1 Remote Service Desk IT Support Technician provides first-line technical assistance for incidents and catalog tasks submitted through ServiceNow . This role supports both day-to-day troubleshooting ( e.g., software, access, and endpoint issues ) and fulfillment requests (e.g., license assignments and access group management ). Working remotely, the technician leverages TeamViewer and...

A Jr. IT Help Desk Specialist at Infineon is responsible for providing assistance and technical support to internal users regarding hardware, software, and networking issues. They troubleshoot technical problems, log and track incidents, and provide basic technology guidance and training. Their goal is to ensure an efficient working environment and help maintain the operationality of the...